What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your A/C needs repair at your Houston home and you’re not sure what to expect. It’s stressful enough to allow an A/C system repair technician into your home, but then to not know what exactly they’re going to do could add a whole other level of concern. But fear not! Service Experts Heating & Air Conditioning is here to inform you on the general A/C system repair process so you can be informed when an expert AC service technician needs to visit your home.

AC Repair Starts Simple

When the technician arrives, the first thing they should do is ask to see the thermostat. It might seem silly, but they need to check it to confirm that it’s not just a thermostat settings problem. The technician will verify the thermostat is flipped to cool and then reduce the temperature to see if that will activate the air conditioning system. A flawed or improperly connected wire could be the culprit that’s keeping you from a comfortable home.

If this doesn’t fix the problem, the technician may ask you to see the circuit breaker box. They might set the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty of AC Repair

The service tech will then probably ask to see the A/C. Similar to a doctor, the technician will commence their trial and error testing process. There are many variables that could be the culprit of an air conditioner that isn’t running properly, and it’s up the technician to investigate all the possible sources starting from the most standard issues to the least. This process could take anywhere from 5 to 60 minutes or more.

During the A/C system diagnosis, they will most likely check the air filter to make sure it’s not obstructed or in need of replacing. They will examine the air conditioner’s refrigerant levels, confirm the air condenser fan is turning properly, confirm that the size of your A/C system is right for the size of your home, and check the electronics, safety controls, and wiring.

Have answers, will fix

Once the air conditioning service tech has diagnosed the trouble, he should explain all your choices to you. The discussion will usually start with the service tech explaining what the problem is, what part (if any) failed, how or why it went out, and what function that part has for your air conditioner.

The technician will then go into your options, which will involve swapping out the part and fixing the issue, but may also include upgrading parts of the AC system, the A/C system itself, or your whole HVAC system. In some cases, it may make more sense to buy a whole new HVAC system, especially if the A/C system is past its prime, or susceptible to breaking down again and end up costing you more for AC repairs by the time it’s all said and done. The repairman will discuss how much time, effort, and cost it will take to resolve the problem.

The technician may now explain what could have been done to prevent the issue or part failure and how to prevent a future issue from occurring. This typically includes being proactive with annual maintenance, which not only helps prevent an air conditioning breakdown, but in most cases also keeps your air conditioning warranty valid. Most expert air conditioning repair centers will offer an annual maintenance plan so you don’t have to stress about making future HVAC tune-up appointments for your systems.

Finally, they will explain the process for repairing the failed part or fixing the trouble. If you determine that AC repair is better for you than investing in an AC system upgrade, the technician will order any parts necessary and set up your next appointment to fix the A/C system. Or, if the part required is already obtainable on their van, they will move forward with the air conditioning repair work with your consent.

Always know that throughout Houston your system is in good hands with Service Experts Heating & Air Conditioning. Our technicians are ACE-certified and have received extensive background checks so you can feel safe and sure with the technicians we send into your home. If you ever think of any questions about your HVAC equipment or what to expect with your AC repair, give us a call 24/7 at (713) 352-7887 and we’ll be happy to walk you through the process.